WHAT IS PERSONAL INFORMATION?
We collect information about you in a range of forms, including personal information. As used in this Policy, “personal information” is defined to include any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.
1. WHY DO WE NEED YOUR PERSONAL INFORMATION?
We will only process your personal information in accordance with applicable data protection and privacy laws. We need certain personal information in order to provide you with access to our Website and Service. If you are registering with us, you will be asked to tick to agree to provide this information in order to access our Website/ Service, subscribe to our products, or view our content. This consent provides us with the legal basis we require under applicable law to process your information. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal information in line with this Policy, please do not use our Website or our Service
2. COLLECTING YOUR PERSONAL INFORMATION We collect information about you in the following ways:
i. Information You Give Us. This includes:
a. the personal data you provide when you register to use our Website/Service, including your name, postal address, email address, telephone number, username, password and demographic information (such as your gender); b. the personal data you provide for financial account information, such as credit card number and other payment information. Please note, we do not retain credit card information; c. the personal data you provide when you subscribe to our services ,what you subscribe,
and how frequently you subscribe; d. the personal data that may be contained in any video, comment or other submission you
upload or post to the Website; e. the personal data you provide in connection with our rewards program and other
promotions we run on the Website; f. the personal data you provide when you report a problem with our Website/Service or
when we provide you with customer support; g. the personal data you provide when you correspond with us by phone, email or
otherwise; and h. the personal data you provide when you connect your account to another service such as LinkedIn, Facebook or Twitter, the other service may send us your registration or profile information on that service that you authorise. This information enables cross-platform data sharing to improve your user experience.
ii. Information We Automatically Collect
We automatically collect certain information when you visit, use or navigate the Site and/or App. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and/or App and other technical information. If you access our Site with your device, we may automatically collect device information (such as your device ID, model and manufacturer), operating system, version information and IP address. This information is primarily needed to maintain the security and operation of our Site and/or App, and for our internal analytics and reporting purposes.
Information from Social Networking Sites
Our Website/Service include interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to a SNS through our Website or Service, you authorise us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.
iii. Information Collected From Other Sources
We may acquire information from other trusted sources to update or supplement the information that you provide or that we collect automatically. We may use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products, services or other offers that may be of interest to you, and for internal business analysis or other business purposes.
iv. Combination of Information
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our online services, as well as information collected offline, across other computers or devices that you may use, and from third party sources.
4. USING YOUR PERSONAL INFORMATION
We may use personal information we collect from and about you for a variety of business purposes, including to:
a. to operate, maintain, and improve our Site and Service; b. to manage your account, including to communicate with you regarding your subscriptions, purchases, accounts, and requests for information if you have an account with us; c. to operate and administer our rewards program and other promotions you participate in
on our Website; d. to respond to your comments and questions and to provide customer service;
e. to send information including technical notices, updates, security alerts, and support
and administrative messages; f. with your consent, to send you marketing e-mails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out.” Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us and our business dealings with you; g. to process payments you make via our Site- We use the external payment system to process all our online payments. They have their own security and our data protection legislation compliant. We do not store your credit card details and we do not store your card’s security/CVV code. h. as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others; i. address problems with the Service or our business, and to protect the security or
integrity of the Website and our business j. for analysis and study services; and k. as described in the “Sharing of your Personal Information” section below
We also use anonymous or aggregated information to allow us to audit site usage, create marketing profiles, manage our relationship with advertisers, and to provide support services to us. This processing may involve profiling – for example to create audiences based on demographic or location-based information for marketing and customisation.
We will have a lawful basis for processing your data if:
a. We need to process your information in order to provide you with the products or
service you have requested or to enter into a contract; b. You have consented to such processing; c. We have a legitimate interest for processing your data e.g., for fraud prevention; network and information systems security; data analytics; enhancing, modifying or improving our services; identifying usage trends; and/or d. We are legally obliged to process it.
5. SHARING YOUR PERSONAL INFORMATION We do not share your personal information except in the limited circumstances described here. We may share your personal data with:
i. Our Affiliates: We may share your information with our affiliates and subsidiaries
bearing our brand for business, operational, promotional and marketing purposes.
ii. Third Party Service Providers: We may share your information with third party service providers that provide business, professional or technical support functions for us (including to the extent necessary or desirable to fulfil or complete your transaction), help us operate our business and Website, or administer activities on our behalf.
iii. Legal Obligations; Safety: We may access and disclose your data to respond to subpoenas, judicial processes, or government requests and investigations, or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law. We may disclose your information to protect the security of our Website, servers, network systems, and databases. We also may disclose your information as necessary, if we believe that there has been a violation of our Terms of Service, any other legal document or contract related to our Service, or the rights of any third party.
v. Aggregate or Anonymous Non-Personal Information: We may also share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.
6. THIRD PARTY SITES
7. USER CONTRIBUTIONS
Uploading User Contributions to our Website/Services does not grant us ownership of the Contributions and all rights are retained by the original owner. We will not sell or monetise the Contributions you provide, nor pass them on to third parties.
9. INTERNATIONAL DATA TRANSFER
Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us outside the country in which you reside, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By accepting this Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
10. DATA SECURITY
We have implemented technical measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure. All information you provide to us is stored on secure servers behind firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Services. The information you share in public areas may be viewed by any user of the Services.
Note that payment information goes straight to our payment provider without touching our servers. We therefore do not store or process your financial information on any part of our site.
In the case of a data breach, we will notify relevant parties and authorities as soon as we become aware of it.
11. DATA RETENTION
We will retain your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will also keep your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We retain archived copies of your information as required by law or for legitimate business purposes.
12. OUR POLICY ON CHILDREN
Our Website and Service is not directed towards children aged below 18 years of age. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.
13. DATA RIGHTS
Your key rights under data protection laws are:
i. Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive personal data; (iv) any new processing of your personal information that we may carry out beyond the original purpose; or (v) the transfer of your personal data outside the EEA. Please note that your use of some of the Website/Services may be ineffective upon opt-out.
ii. Access. You may access the information we hold about you at any time via your
profile/account or by contacting us directly.
iii. Amend. You can also contact us to update or correct any inaccuracies in your personal
iv. Move. Your personal information is portable i.e. you have the flexibility to move your
information to other service providers as you wish.
v. Erase and forget. In certain situations, for example when the information we hold about
you is no longer relevant or is incorrect, you can request that we erase your data.
If you wish to exercise any of these rights, please contact us. In your request, please make clear: (i) what personal information is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.