Frequently Asked Questions
You can find our sizing guide on our product pages.
For any questions regarding your order, please reach out to our customer service team by emailing email@example.com with your order number in the subject line. For general questions, comments or concerns, you can get in touch with us by filling out the contact form here and a Lilias Active team member will reach out to you.
We currently do not offer automated restock alerts. We suggest subscribing to our newsletters to stay up to date on new products and potential restocks.
Lilias Active is only available to purchase on our website.
Orders are shipped within 1 to 2 days, Monday through Friday (excluding holidays) and take 4-7 business days once with the carrier. Our goal is always to get your product(s) out as quickly as possible; however, in times of increased volumes, delays may be possible. You will receive a confirmation email once your order has been shipped. For more information, visit our page for Shipping & Delivery
Returns and exchanges
You are eligible to return your product for store credit or a refund to the original payment method within 21 days of receiving your order.
To return your order, your item(s) must be unused and unworn with the original tags still attached. You should expect to receive your refund within 10 working days to the original payment method.
For further detail on our policy, please visit our Return Policy Page
We do not currently offer exchanges, you may, however, return unused/unworn items and place a new order.
We ask that you allow 10 business days for your refunded items to be credited to your original payment method. If you have not received your refund within 10 business days, then please reach out to us by emailing firstname.lastname@example.org
You can adjust your order within 24 hours after placing your order. Please email our customer service team at email@example.com, please include your order number in the email and the changes required.
You will be able to track your order through the tracking link in the confirmation email received after your order has been processed. Please note, tracking can take about 24-48 hours to update after dispatch.
We are very sorry the standards we strive for were not met and you received a damaged item. Please email our customer service team at firstname.lastname@example.org. Be sure to include images of the faulty item in your email.
Please ensure that you have provided the correct shipping address. Please ensure that your order isn’t received by someone else or your neighbors did not collect it on your behalf. If you still haven’t been able to locate your package, please email email@example.com and file a missing/stolen package report with your shipping carrier. Please note that we are not liable for missing or stolen packages after it has been dispatched from our warehouse. However, we will do our best to either find your order or provide a replacement.
We currently accept payments from Paypal, Visa, Visa Debit, MasterCard, American Express, Diners Card, and Gift cards.