Delivery & Custom Information

DELIVERY OPTIONS

At LiliasActive we strive to ensure your package is delivered to you intact and on time – no matter where you are in the world. Our intention is to inspire and motivate you to continue your active lifestyle by providing fast and efficient shipping.

DELIVERY TIMES

Our goal is always to ship orders on the day that they are received; however, in times of increased volumes, this may not always be possible. You will receive a confirmation email once your order has been shipped. To avoid delays, because of Covid-19, we have decided to ship orders as EXPRESS delivery, and at the best rates. Please see our estimated delivery times, below, based on the delivery destination of your order.

UNITED KINGDOM

DPD express delivery (NEXT WORKING DAY)

  • £3 – Orders between £50-£99
  • £4 – Orders below £49
  • Free – Orders above £100

UNITED STATES

USPS DELIVERY (1-2 WORKING DAYS)

  • Free – Orders above $55
  • $5.99 – Orders below $54.99

GERMANY, NETHERLANDS, BELGIUM, AUSTRIA

DHL express delivery (1-2 WORKING DAYs)

  • €4 – Orders between €50-€99
  • €6 – Orders below €49
  • Free – Orders above €100

 REST OF THE EUROPE

DHL EXPRESS DELIVERY (1-2 WORKING DAYS)

  • €7 – Orders between €50-€99
  • €12 – Orders below €49
  • Free – Orders above €100

REST OF THE WORLD

  • $10 – Orders between $50-$99
  • $15 – Orders below $49
  • Free – Orders above $100

ADDITIONAL INFORMATION

  • *Because of Covid-19, all orders received before 15:00 GMT/BST will be shipped on the same day. Any order received after 15:00 GMT/BST will be shipped on the following day.
  • We process orders Monday to Friday (excluding holidays). Orders placed on Friday, after 15:00 GMT/BST, will shipped on Monday.
  • If you do not receive your order after the estimated shipping timeframe, please contact us, within 7 days of the delivery date stated on your order tracking number. You can also contact us on Facebook, Twitter, and Instagram @LiliasActive with any other enquires.

CUSTOMS & IMPORT FEES

Currently all orders are shipped from the United Kingdom. For this reason, you may be subject to additional import fees upon delivery.

Please see some selected countries below.

Country

Custom Duty

Europe

No custom fees for some European countries. Please check with your local customs office for more information.

United States

No custom duties or taxes.

Australia

No custom duties on orders below AUS$1000. This could vary please check with the Department of Home Affairs for more information

New Zealand

No custom duties on orders below AUS$1000. This could vary please check with the Department of Home Affairs for more information

 

Please Note:

If you are uncertain whether you'll be subject to customs fees, we recommend that you contact your local customs office for more information, before placing your order.